Expert Support When the Methodology Isn't Enough
Direct access to 20 years of carbon management expertise. From quick technical resolutions to ongoing strategic direction.
Our Methodology Library provides the tools you need to calculate freely and accurately. However, applying these frameworks to real-world complexities—like bespoke operational boundaries or multi-site data—often requires a second pair of eyes.
If you need specific advice on your unique scenario, Carbon Advisory offers three tiers of technical support to ensure your reporting is robust, compliant, and audit-ready.
Technical Query Credits
Best for: Unblocking specific technical questions.
Stop guessing. If you are stuck on a single detail—like defining a boundary for a specific waste stream or validating an emission factor—purchase a credit and get a verified answer.
How it works
You submit your specific question (with one attachment allowed).
The Output
We review your query and send a detailed response via email within 48 hours.
The Value
Immediate clarity without the cost of a full consultancy day.
The Power Hour
Best for: Collaborative problem solving and deep dives.
Sometimes, email isn't enough. The Power Hour is a dedicated video consultation where we open your spreadsheets, review your calculations live, and solve complex challenges together.
How it works
You book a 60-minute slot directly on our calendar.
The Output
A working session to fix errors, sanity-check methodologies, or strategize your reporting approach. Includes a recording of the call.
The Value
High-intensity problem solving that moves your project forward instantly.
Virtual Technical Director
Best for: Organizations needing ongoing assurance.
For teams that need high-level expertise on tap but aren't ready to hire a full-time Head of Sustainability. We act as your fractional Technical Director, guiding your strategy and auditing your work month-by-month.
How it works
A monthly subscription giving you priority access to our senior team.
The Output
Includes a set number of Power Hours, unlimited email support (fair usage applies), and quarterly review audits.
The Value
The peace of mind that every number you report has been vetted by a 20-year industry veteran.
Service Comparison
| Feature | Technical Query Credits | Power Hour | Virtual Technical Director |
|---|---|---|---|
| Best For | "Is this number right?" | "Help me calculate this." | "Guide our strategy." |
| Interaction Type | Live Video Call (Zoom/Teams) | Ongoing Partnership | |
| Response Time | Within 48 Hours | Scheduled by You | Priority (Same Day) |
| Data Review | 1 Attachment / Screenshot | Live Screen Sharing | Full Data Access |
| Commitment | Pay-as-you-go | One-off Session | Monthly Rolling |
| Investment | £95 per credit | £350 per session | From £850/month |
Common Questions
Can I use a Credit for a full audit?
No. Credits are for single-topic questions. If your query requires us to review a full data set or build a calculation from scratch, we will pause your credit and recommend upgrading to a Power Hour.
What if I need a formal written report?
Our standard support services focus on action—verbal advice, video explanations, and email resolutions. If you require a formal written audit report for external stakeholders, please contact us for a bespoke quote.
Is the Virtual Technical Director service limited?
Yes, to maintain the quality of our service, we only work with a select number of retainer clients at any one time. Please contact us to check availability.
